Training Courses

These terms and conditions are between Guardians Without Borders and the Customer. They replace any previous terms and conditions of Guardians Without Borders and are the complete and only terms and conditions between the parties. All dealings between Guardians Without Borders and the Customer shall be governed by these terms and conditions which shall prevail over any others.

These terms and conditions and any contract formed pursuant to them may be varied provided any variation is confirmed in writing by an authorised representative of Guardians Without Borders.

A binding contract will be formed when Guardians Without Borders notifies its acceptance of a Customer’s order for services (the ‘Contract’). Where credit terms have been agreed, an invoice may be emailed prior to the performance of the services and shall be payable, within 30 days of the date of the invoice.

Subject to paragraph 6 & 7, if the Customer wishes to cancel a booking, the Customer must notify Guardians Without Borders in writing by email or letter (‘Notice of Cancellation’). For the avoidance of doubt, Notice of Cancellation will not be accepted by telephone. If Guardians Without Borders receives a Notice of Cancellation 10 working days (or more) prior to the commencement of the course, a full refund of any course fees paid shall be given. If Guardians Without Borders receives a Notice of Cancellation less than 10 working days prior to the commencement of the course, the full course fee shall remain payable, and no refund shall be given.

Where a candidate wishes to transfer their booking to another date or venue, the following pricing structure applies:
10 working days’ (or more) prior to any course, a transfer can be made free of charge
During any course or less than 10 working days’ prior to course, then a transfer fee equal to 50% of course fee will be applicable.
All transfers requested must be taken within a period of 12 months from the original date and cannot subsequently be cancelled.
Where a course book has been issued in advance of a course, the cost of the book will be deducted from any cancellation refund unless it is returned undamaged. To return a course book a goods return number (‘GRN’) must be obtained prior to posting – this can be obtained by telephoning Guardians Without Borders and full instructions for returning will be provided.

Subject to paragraph 4, If the Customer is dealing as a consumer then they may cancel the Contract in accordance with the Consumer Contracts (Information, Cancellation and Additional Changes) Regulations 2013 up to the end of the 14th day from the date of the booking of a course (the ‘Cancellation Date’). The Customer must notify Guardians Without Borders in writing on or before the Cancellation Date by email or letter. This does not affect your statutory rights. If the course is due to start within 14 days of the booking being made, cancellation must be received by Guardians Without Borders prior to the commencement date of the course.

In the case of the provision of a training course by Guardians Without Borders, certificates to prove successful completion or achievement of the qualification may be withheld by Guardians Without Borders until payment is made. No refund shall be given and the full course fee shall remain payable should a delegate fail any course provided by Guardians Without Borders and Guardians Without Borders make no guarantee as to a delegate successfully passing any course. If a delegate does not attend the full course fee shall remain payable and no refund shall be given. It is the Customer’s responsibility to ensure that a delegate is booked on and attends the correct course. If a delegate attends a course and payment has not yet been made, the Customer accepts that payment is overdue.

Unless specified, Value Added Tax will not be included in any price and will be charged at the rate in force at the time of quotation.

Interest on overdue invoices may be charged (at the discretion of Guardians Without Borders) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 until the date of payment and the Customer agrees to pay any reasonable expenses (not limited to expenses fixed by Court) incurred by Guardians Without Borders in pursuing any outstanding debt or debts due from the Customer.

Nothing in these terms shall operate to exclude or limit Guardians Without Borders’s liability for death or personal injury caused by its negligence, any breach of the terms implied in section 2 of the Supply of Goods and Services Act 1982 or fraud.

Guardians Without Borders shall not be liable to the Customer whether in contract, tort (including negligence) or otherwise for any loss of profit; anticipated profits; revenues; anticipated savings; goodwill or business opportunity; or for any indirect or consequential loss or damage whatsoever or for any failure to comply with its obligations due to an event beyond Guardians Without Borders’s reasonable control. Guardians Without Borders’s aggregate liability to the Customer whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the total sum paid or payable by the Customer to Guardians Without Borders under the Contract.

Guardians Without Borders shall not be liable for mistreatment of any person or property arising out of the Customer’s failure to follow the guidelines set out by Guardians Without Borders in its courses.

Guardians Without Borders reserve the right to cancel and/or amend course dates, times, contents and venues. Every effort will be made to give the Customer as much notice as possible and offer a reasonable alternative. If these are not satisfactory, Guardians Without Borders shall refund in full the price of the course. No further compensation will be given.

The Customer shall indemnify Guardians Without Borders for any loss or expenses caused as a result of providing inaccurate information to Guardians Without Borders, mistakes contained within the Customer’s order and/or changes to the Contract requested by the Customer.
If the Customer becomes bankrupt or enters into liquidation, administration or administrative receivership or has a receiver of any of its assets appointed (or ceases or threatens to cease carrying on business) Guardians Without Borders shall be entitled to cancel any outstanding Contract(s) without liability to the Customer and any sums outstanding shall become immediately due and payable.

If the parties are unable to resolve any dispute arising between them, either party may initiate an alternative dispute resolution procedure with the assistance of a mediator agreed by the parties or, in default of such agreement, appointed at the request of either party by the Centre for Dispute Resolution or such other similar body as is agreed.

Any written notice under these terms and conditions shall be served by registered post to the relevant party’s registered/principle office or last known address.

No other person or body who is not a party to the Contract has any rights under the Contract (Rights of Third Parties) Act 1999 to enforce any terms of the Contract.

These terms and conditions shall be governed and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.

Guardians Without Borders Ltd
Bryn Isel, The Bank, Newtown, SY16 2AB
UK Registered Company 15424612